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Exchanges:
We're happy to swap out your sweater for another size. If you're in the US, we'll even cover shipping costs for you! If you're outside the US, we ask that you cover shipping.
Returns:
Try the sweater for 30 days, and if you're not sold, you can return it for free - no questions asked. If you're in the US, we'll cover shipping costs; if you're outside the US, we ask that you cover shipping.
Returns
Extended Holiday Returns Window
To accommodate gift shoppers during the holidays, we're extending our returns period so that all items purchased during this timeframe can be returned through mid-January:
Apparel:
We offer free returns and exchanges within 30 days, no questions asked. If you're in the US, we'll cover shipping costs! If you're outside the US, we ask that you cover shipping.
Items must be returned in original condition. For the traceable garments, QR code must be attached. Please note secondary returns/exchanges have a flat rate fee of $10 to help offset carbon and transport costs. Please allow up to three weeks for your return to be delivered and processed at our Distribution Center.
Underwear:
We wanted to add these details: We are unable to process returns for underwear that has been worn or washed. Items must be returned in original condition. If you want to try on the underwear, you must do so with a layer of clothing underneath to be elegible for an exchange/return. Please note underwear has a flat rate fee of $10 for processing.
Exchanges
For standard exchanges, please allow up to three weeks for your return to be delivered and processed at our Distribution Center. We will send you a confirmation number and tracking information as soon as your exchange is shipped. Please allow up to three weeks for your exchange to ship. We will email you a confirmation number and tracking information.
Instructions:
Submit your Return or Exchange Online
1. Click Here to start your return/exchange
2. Enter your order number and zip code. *Your order number can be found in your confirmation email- If you have not received an email, check your Spam or Junk folder.
3. Drop off your return at a USPS location. Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to initiate/your exchange order to ship out to you.
For Instagram/Facebook Orders
1. Click Here to start your return/exchange
2. Enter your seller order number (the 8-digit number) and zip code. *Your order number can be found in your confirmation email. If you have not received an email, check your Spam or Junk folder or contact us at info@pakaapparel.com
3. Drop off your return at a USPS location. Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to initiate/your exchange order to ship out to you.
For International Orders:
We ask that you cover shipping costs for international orders. Please contact our Customer Happiness Team at info@pakaapparel.com and we would be happy to provide you with instructions for your return.
